Admission Information - Gleneagles Hospital

  • Pre-Admission Registration

    Welcome to Gleneagles Hospital. To have your pre-admission registration processed, please come to the admission counters at the hospital lobby, on level 2 (open 24-hours daily). Your doctor or the clinic staff will make the necessary reservations for your admission into the hospital.

    The hospital is able to confirm the availability of a room type only at the time of your admission. This is due to the uncertainty of discharges and emergency admissions in a hospital. However, if we are unable to provide you with the room of your choice at admission, we will make the transfer as soon as your preferred room type is available.

    On the Day of Admission for Inpatient and Day Surgery

    • Inpatient Admission Time

      Unless instructed otherwise by your doctor, you should come to the hospital after 12pm, as discharge time is 11am.

      If your doctor has informed you that you will need blood on standby for surgery, you must check into the hospital before 1pm, one day before surgery.

      However, if you are undergoing major surgery on a Monday, you should come to the hospital on the preceding Saturday before 11am for blood grouping and cross-matching.

    • Day Surgery Admission Time

      We would be most appreciative if you arrive at least 2 hours before your scheduled time for the day surgery.

      Day Surgery Centre is located at level 7, and the operating hours are:
      Monday – Friday:  7am – 4.30pm
      Saturday: 7am – 1pm
      Sunday and public holiday: Closed

      If you arrive before 7am, please proceed to the admissions counter at the hospital lobby, level 2.

    Where to Go

    Upon arrival at the hospital, proceed to the admissions counter at the hospital lobby, level 2 with the necessary documents as listed below in pre-admission.

    If laboratory tests or investigative procedures are required, these are usually carried out after you have registered for admission.

  • Pre-Admission

    • To ensure a smooth and hassle-free experience, please remember to bring along the following items on the day of your admission:

      • Identity card / Passport / Birth Certificate / FIN card
        Please note that your spouse's/parent's/next-of-kin's identity card may be needed.
      • Hospital’s admission assessment form
      • Consent form (consent for operation or procedure)
      • Financial counseling form on charges by doctor
      • Doctor’s referral letter
      • Any medical benefits card or Letter of Guarantee from your insurance company/employer (applicable only for those companies that have credit arrangements with the hospital)
      • A list of all medications and dosage that the patient is presently taking (for day surgery cases)
      • Pyjamas or dressing gown
      • Non-slip slippers
      • Personal toiletries
  • Birth Registration

    All births in Singapore have to be registered at one of the birth registration centres. Upon registration, the newborn will be issued a birth certificate.

    Documents required

    For all:

    1. Notification of live birth issued by the hospital
    2. Original identity cards of both parents
    3. Original marriage certificate of parents
    4. Duly completed form BD 13. Registration cannot be done without the newborn’s name. Please provide Chinese / Jawi / Tamil character (if applicable).

    Additional Documents Required for Foreigners:

    1. Passports of parents
    2. Malaysian identity card of parents (if applicable)

    Additional Documents Required for Registration by Proxy:

    1. A letter of authorisation from the parents of the newborn. The letter must be signed by both parents.
    2. Identity card or passport of proxy

    Where to Go

    Admission Area Operating Hours Payment

    Hospital Lobby, Level 2 Gleneagles Hospital 6A Napier Road

    Singapore 258500

    Tel: +65 6470 3332

    Monday – Friday

    8.30am –4pm

    Payment by Nets/Credit Card is preferred

    Saturdays and eve of Public Holiday

    8.30am –12pm

    Sunday and Public Holiday

    Closed

    Other registration centre

    Registry of Births and Deaths

    Citizen Services Centre, 3rd floor, ICA Building, 10 Kallang Road

    Singapore 208718

  • Visiting Hours

    • Visiting hours are from 8am – 8pm. We strictly do not allow visitors after 8pm. This is to ensure you and other patients have ample rest and to ensure your security at night.

      The intensive care unit (ICU) is a restricted area due to the serious condition of patients warded there. As these patients require ample rest, only 2 visitors are allowed at each time during the visiting hours.

      Visiting hours at the ICU and high dependency unit (HDU) are from 8am – 1.30pm and 2.30pm – 8pm daily, and neonatal intensive care unit (NICU) is from 8am – 8pm daily. Children below 12 years old are discouraged from visiting these units.

    • Discharge

      Hospital discharge time is 11am. If you have to stay in your room after 11am but are able to leave before 8pm, you will be charged an additional half day rate. Please note that bill preparation and discharge process will take approximately 2 hours.

      Payment can be made at the cashier's counter at the hospital lobby on level 2. You are required to settle the hospital charges in full upon discharge. Should your deposit exceed your hospital charges, we will process your refunds after we have received payment from your insurance companies. For self-paying patients, your refunds will be processed after the bill is finalised. If your deposit was made by credit card, it will be refunded back to your credit card. For cash, cheque and AMEX card payments, we will send you a refund cheque.

    • Parking

      Our car park is open 24 hours daily. Lifts serve the basement car park from 6am – 10.30pm. From 10.30pm – 6am, please use the staircases for access to the hospital lobby.

      Valet parking service is available on Monday to Friday from 8.30am  5pm and on Saturday from 8.30am – 1pm, excluding Sunday and Public Holiday.

      A valet service fee of $10 is applicable on top of prevailing parking charges and is to be paid in advance when you hand your vehicle over to the valet staff.

      After the valet's operating hours, the vehicle key can be collected from the hospital's security department before you proceed to collect the vehicle from the car park.

    • Car Park Charges

    • Monday – Sunday Charges
      First 30 minutes (15 minutes grace period) $2
      Subsequent 15 minutes $0.80
      Whole day parking (8am – 12am) $26