Admission Information - Mount Elizabeth Hospitals

  • Overview

    Thank you for choosing Mount Elizabeth Hospitals

    You may have some questions about what to expect during your stay. We have compiled the answers to questions that patients and visitors commonly ask us. Here you will find general information on the procedures and processes that may take place during pre-admission, your stay and upon discharge.

    Mount Elizabeth Hospital 24-hour appointment and medical enquiry: +65 6250 0000

    Mount Elizabeth Novena Hospital 24-hour appointment and medical enquiry: +65 6898 6898

  • Pre-Admission

    • Welcome to Mount Elizabeth Hospitals

      Your doctor or the clinic staff will make the necessary reservations for your admission and guide you to the business office to complete your pre-admission registration. You will also undergo financial counselling so that you understand how the payment process works and what you can expect to pay.

      You will be contacted the day before your admission date and be advised of the details of the room you have been allocated.

    • Admission Time

      On the day of your admission, you may arrive at the hospital any time after 12pm.

      However, if your doctor has informed you that you will need blood on standby for surgery, you must check into the hospital before 1pm, one day before your surgery date, or on Saturday before 11am if your surgery has been scheduled on the following Monday, for blood grouping and cross-matching.

    • Where to Go

      When you arrive at the hospital, you may proceed directly to the room allocated to you. Once there, one of our nurses in your ward will process your check-in, in the comfort of your room.

      If you are unsure of where to go when you arrive, please approach the concierge at the main lobby who will be pleased to assist you.

    • What to Bring

      Your nurse will need the following things from you in order to complete your admission procedure, so be sure to bring them with you.

      • Your doctor’s referral letter
      • Identity card / passport / birth certificate / FIN card
      • Any medical benefits card or Letter of Guarantee from your insurance company / employer (only applicable for companies that have credit arrangements with the hospital)

      Basic toiletries, towels and robes are available in your room. You may wish to bring along other personal toiletries, eg. toothbrush and shaving kit.

  • Facilities & Services in Your Room

    We have a wide range of facilities and services available to our patients to ensure the quality and comfort of your stay. Find out more about our nursing services, telephone services, in-house entertainment, information on our meals and dietetic service, consultation fees, room security and general housekeeping services.

  • Nursing Services

    • For your safety and convenience, your nurse will place a nursing call handset by your bed within your reach, connecting you to our nursing staff 24-hours a day. Additional call bells are located in the bathroom.

      Please do not hesitate to call us should you require any assistance. Our team of nurses and healthcare assistants will be happy to attend to you.

    • Private Nurse

      Should you require the services of a private nurse, our ward staff can help you contact a private nursing agency. Do note that payment for private nurses is settled directly between you and the agency.

  • Visiting Information

    • Visitors can aid greatly in the recovery process. However, to ensure that you and other patients have ample time to rest and recover, please adhere to our visitor guidelines.

      If you do not wish to receive visitors, please inform the ward staff.

      Visitor Guidelines

      • Visiting hours are from 8am – 8pm daily
      • There should be no more than 2 visitors at a time
      • Please discourage your visitors from bringing children below 7 years of age.
    • Visiting the Intensive Care Unit (ICU)

      The ICU is a restricted area due to the serious condition of patients warded there. As these patients require ample rest, only 1 visitor is allowed at any one time during the visiting hours.

      Visiting hours at the ICU and high dependency unit (HDU) are from 12pm – 2pm and 5.30pm –7.30pm daily. Children below 12 years old are discouraged from visiting these units.

      Parking

      Our car park is open 24 hours daily.

    • Mount Elizabeth Hospital

      Monday – Saturday Charges
      6.30am – 8am $2.50 per ½ hour
      8am – 11am $3.30 per ½ hour
      11am – 6.30pm $3 per ½ hour
      6.30pm – 6.30am (next morning) $4 per entry
      Sunday and Public Holiday $4 per entry

      Mount Elizabeth Novena Hospital

      Monday to Saturday Charges
      7am – 5pm $2.80 for 1st hour
        $1.50 per subsequent ½ hour
      5pm – 7am (next morning) $2.50 per entry
      Sunday and Public Holiday $3 per entry
    • Valet Parking

      Valet parking services are available on Monday to Friday from 8.30am – 5.30pm and on Saturday from 8.30am – 12.30pm. The valet counter is closed on Sunday and public holiday.

      A valet service fee of $10 is payable when you hand your vehicle over to the valet staff. After operating hours, please collect your car key from our security department.

  • Rehabilitation Services

    • Depending on the nature of your condition, you may require additional care from our team of physiotherapists, occupational therapists, speech therapists and therapy assistants to aid you on the road to recovery.

      Our range of rehabilitation services include:

      Physiotherapy

      • Arthritis management
      • Back/neck care
      • Cardiorespiratory physiotherapy
      • Craniosacral therapy
      • Neuro-rehabilitation
      • Pilates and oncology rehabilitation
      • Post-orthopaedic surgeries management
      • Sports injuries
      • Vestibular rehabilitation
      • Visceral manipulation

      Occupational Therapy

      • Aids/appliances prescription
      • Hand/upper limb therapy
      • Home evaluation/modifications
      • Neuro-rehabilitation programme
      • Oedema/lymphoedema management
      • Splints and orthosis (supporting brace)
    • Speech Therapy

      • Fluency
      • Language
      • Neuro-rehabilitation
      • Speech
      • Swallowing
      • Voice and resonance

      Opening hours:

      Monday – Friday: 8.30am – 5.30pm

      Saturday: 8.30am – 12.30pm

      Sunday and Public Holiday: On-call therapist

    • Homecare Services

      While you have every facility and service you need for your rehabilitation at the hospital, you are likely to need follow-up care through a rehabilitation programme once you are discharged.

      As part of our rehabilitation services, we provide equipment you will need at home to continue your recovery, such as a hospital bed, wheelchair or commode chair.

      If you are physically unable to visit the hospital or clinic as an outpatient to continue your rehabilitation programme, we will make arrangements suitable for you.